Privacy Policy

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PRIVACY POLICY

Welcome to Dalight Connections Ltd!

[Hereinafter referred to as “Your Business Service Provider”).

Your Business Service Provider deeply values your privacy and the protection of your personal data. This privacy policy details the information we collect, the methods we use to obtain it, the purposes for which we use it, the process by which we obtain your consent, the period for which we retain it in our databases and, if necessary, with whom we share it.

By using the website and services, you are accepting the practices described in this privacy policy. Your use of the website is also subject to our terms and conditions. In this privacy policy, the words "website", refer to Your Business Service Provider’ website, "we", "us", "our", and "Your Business Service Provider", refer to Your Business Service Provider, and "you", “client”, and "user", refer to you, the user or client of Your Business Service Provider.

This privacy policy may change from time to time. Your continued use of the website and services after we make changes to this privacy policy will be deemed acceptance of those changes, so please check this policy periodically for updates. This privacy policy has been developed and is maintained in accordance with all applicable state and federal privacy and data protection laws and regulations, and specifically with the Data Protection Act 2018 (UK regulations) and the General Data Protection Regulation (GDPR - European regulations).

1. GENERAL INFORMATION

The personal data of users that are collected and processed through:

• www.dalightconnections.com

Will be under the responsibility and in charge of:

• Your Business Service Provider. 
• Phone: 0203 780 5009
  Email: info@dalightconnections.com

2. HOW WE OBTAIN YOUR CONSENT

By visiting the website, contracting our services, requesting a quote and contacting us through our contact form or contact information, storage and use of your information as set out in this privacy policy. You may withdraw your consent at any time by sending us your request through our contact information.

3. TYPES OF INFORMATION COLLECTED

The information we collect from our users helps us to continually improve the user experience on the website and provide our services appropriately. These are the types of information we collect:

Information you provide to us. You provide information when you visit the website, contract our services, request a quote and contact us through our contact form or contact information. As a result of those actions, you may provide us with the following information:

• First and last name
• E-mail address
• Phone number
• Address
• Any additional information related to you that you provide to us directly or indirectly through our website.

Your Business Service Provider will not collect any personally identifiable information about you unless you provide it voluntarily.

Usage Data: As you browse our website, certain usage data is automatically collected. These include technical information such as the IP address of your device, the type and version of your browser, the specific pages you visit on our website, the date and time of your access, the amount of time you spend on those pages, and other diagnostically relevant data.

In the case of access via mobile devices, we also collect information specific to these devices. This may include, but is not limited to, the type of mobile device used, its unique identifier, the IP address of the device, the mobile operating system and the type of mobile browser, along with other identifiers and diagnostic data.

In addition, we collect information that your browser automatically provides each time you visit our website or access our website using a mobile device.

Contact Information: We may access some personal information about the user, such as name and email address, when the user or any third party communicates with us through our contact information. Personal information provided through our contact information is not stored on any Your Business Service Provider server and will be stored on the respective server of our email service.

4. HOW LONG WE KEEP YOUR DATA

Personal data provided by our users through our website will be retained for as long as necessary to fulfil the legitimate purposes described in this policy in section 5 or until the user unsubscribes from our newsletter and requests deletion of their data. Your Business Service Provider may retain personal data for a longer period provided that the user has consented to such processing, as long as such consent is not withdrawn. In addition, Your Business Service Provider may be obliged to retain personal data for a longer period provided that this is required for compliance with a legal obligation or by order of an authority. Once the retention period has expired, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be asserted after the retention period has expired. 

5. HOW WE USE YOUR INFORMATION (LEGITIMATE PURPOSES) 

In general, we use the data we collect primarily to provide, maintain, protect and improve our website and to provide our services properly. We use the data collected through our website as described below:

• Provide and send quotations to our clients.
• Provide our services appropriately (office services, B2B, product supplies).
• Process and deliver orders of our products (product supplies).
• Prepare and draw up service contracts with our clients.
• Understand and improve your experience using our website and services.
• Respond to your comments or questions through our contact information.
• Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
• Send you relevant information about our website and services.
• Marketing purposes of Your Business Service Provider.
• Link or combine your information with other data we obtain from third parties to help us understand your needs and provide you with better service. 
• Process and respond to requests related to users' privacy rights.
• Protect, investigate and deter fraudulent, unauthorised or illegal activities.

6. HOW WE SHARE INFORMATION

Information about our clients is an important part of our business, and we are not in the business of selling it to others. We share client information only as described below.

Third-Party Service Providers. We use third party services to perform certain functions on our website. Some of these functions and services include hosting the website, sending emails, including marketing emails, and analysing data.

These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy. 

Email Communications: By providing your email address, you consent to receive relevant content, notifications, and information from us. As a result, your email address may be shared with third-party bulk email service providers solely for the purpose of sending you these communications. If you wish to stop receiving emails from Your Business Service Provider, you can unsubscribe at any time by using the "unsubscribe" link in the emails or by submitting a request through our contact information.

Business Transfers. In the event Your Business Service Provider creates, merges with, or is acquired by another entity, your information will likely be transferred. Your Business Service Provider will send you an email or post a prominent notice on our website before your information becomes subject to another privacy policy. 

Protection of Your Business Service Provider and Others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of Your Business Service Provider, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. 

Anonymous Information. Your Business Service Provider uses anonymous browsing information collected automatically by our servers primarily to help us administer and improve the website. We may also use aggregated anonymous information to provide information about the website to potential business partners and other unaffiliated entities. This information is not personally identifiable.

7. DATA BREACH NOTIFICATIONS

In the event of a security breach that compromises the confidentiality of the personal data of our users, Your Business Service Provider undertakes to notify those affected in a timely manner. This notification will be made through the means of contact that have been provided by the user on our website. We will take all reasonable measures to protect the information and remedy any situation that compromises the security of your data.  

8. INTERNATIONAL DATA TRANSFER

By using our website, you agree that your personal data may be transferred to and processed outside the UK or your home country, where data protection laws may be different. This is because we use data storage services which may have servers located in other countries. Your Business Service Provider is committed to taking the necessary steps to ensure that your data is treated in accordance with applicable privacy protection rules and is adequately protected during any international transfer. 

9. PROTECTION OF YOUR INFORMATION

We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognised security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at Your Business Service Provider strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorised third parties, unless we have your explicit consent or are required by law to do so.

10. RIGHTS 

Users who provide information through our website, as data subjects, have the right to access, rectify, download or delete their information, as well as to restrict and oppose certain processing of their information. While some of these rights apply generally, others only apply in certain limited circumstances. These rights are described below:

• Access and portability: to access and know what information is stored on our servers, you can send us your request through our contact information.
• Rectification, restriction, limitation and deletion: You may also rectify, restrict, limit or delete much of your information.
• Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is kept and whether it is shared with third parties.
• Object: Where we process your data based on our legitimate interests, as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have legitimate grounds to continue processing it or where necessary for legal reasons.
• Withdraw consent: Where you have previously given your consent, for example to allow us to process and store your personal information, you have the right to withdraw your consent to the processing and storage of your information at any time. For example, you can withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a lawful basis for doing so or if your withdrawal of consent was limited to certain processing activities.
• Complaint: If you wish to lodge a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users may exercise all of these rights by contacting us via the contact information or contact page.
• Rights related to automated decision-making, including profiling: Users may request that we provide them with a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

Users or holders of personal data provided through the website may exercise these rights over their personal data at any time and without limitation by sending their request through our contact information. The request to exercise your rights will be attended and answered within a reasonable period of time. 

11. PROTECTION OF CHILDREN'S ONLINE PRIVACY 

We comply with the requirements of national and international data protection regulations regarding the protection of personal data of minors. We do not collect any information from children under the age of 13. If we become aware that a child under the age of 13 has provided us with personal information, we will take steps to delete such information.

12. THIRD PARTIES

Except as expressly included in this privacy policy, this document only addresses the use and disclosure of information that Your Business Service Provider collects from you. If you disclose your information to third parties, different rules may apply to their use or disclosure of the information you disclose to them. Your Business Service Provider does not control the privacy policies of third parties, and you are subject to the privacy policies of such third parties where applicable. Your Business Service Provider is not responsible for the privacy or security practices of third parties, including those linked to or from the website. Please refer to the privacy policies of any third-party websites or services you access through the website. 

13. CHANGES TO PRIVACY POLICY

We reserve the right to change our privacy policy at any time. Changes will be promptly notified to our users and posted on the website. Your continued use of our website following such changes will signify your acceptance of the changes.

14. CONTACT INFORMATION

If you have questions or concerns about this privacy policy and the treatment and security of your data, please contact us using the contact information below:

Your Business Service Provider.

Registered office address

128 City Road, London, United Kingdom, EC1V 2NX

ICO Registration Number

ZB814943

Phone: 0203 780 5009
Email:  info@dalightconnections.com 

 COOKIE POLICY

Welcome to Your Business Service Provider Dalight Connections!

Dalight Connections is a trading name for Dalight Connections Ltd

This cookie policy explains how and why cookies and other similar technologies may be stored on and accessed from your device when you use or visit:

• www.dalightconnections.com

(Hereinafter referred to as “Your Business Service Provider”).

The information collected through cookies will be under the responsibility and in charge of:

• Your Business Service Provider.
• Registered Office Address: 128 City Road, London, United Kingdom, EC1V 2NX. Phone: 0203 780 5009
  Email: info@dalightconnections.com

This cookie policy should be read together with our privacy policy and our terms and conditions.

By using the website, you accept the use of cookies by Your Business Service Provider, in the terms contained in this policy.

1. WHAT ARE COOKIES?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They allow the website to recognise your device and remember if you have been to the website before. Cookies are a very common web technology; most websites use cookies and have done so for years. Cookies are widely used to make the website work more efficiently. Cookies are used to measure which parts of the website users visit and to personalise their experience. Cookies also provide information that helps us monitor and improve the performance of the website.

2. CONSENT

Together with the present notice about the use of cookies, when you first enter our website, you will be informed of the mentioned fact. When you ‘agree’ to the usage as shown above on this notice, then you are actually consenting to the usage of cookies on your device. These cookies help to adapt the information presented to your interests, study our website’s use, and provide specific functions related to our online activities. 

It enables us to provide you the user with a better experience while using our service due to the granted consent. That is why in case if you do not want to give your consent to the use of cookies anymore, you can always alter your browser settings. However, it should be noted that the disabling of some of these cookies may impact on the functionality of the website and hence; the use of the website.

3. LEGAL BASIS AND LEGITIMATE INTERESTS

Within the confines of our digital platform, the utilisation of cookies is predicated upon our asserted legitimate interests, which are aimed at guaranteeing an optimal experience for users and perpetually refining the functionalities of our website. This array of interests encompasses the enhancement of our virtual offerings, the customisation of both content and promotional materials, in addition to the assurance of our website's security and operational efficacy. 

The application of cookies facilitates a comprehension of user interactions within our online space, enabling us to recalibrate and ameliorate our service offerings as well as inherent features to better align with user predilections and necessities. 

Though we maintain that these interests are not of such a magnitude as to supersede your inherent rights and personal freedoms, it is important to denote that individuals possess the capacity to reject or regulate cookie utilisation via the configurations of their respective web browsers or through the mechanisms we provide on our website.

4. WITHDRAWAL AND OBJECTION (OPT-OUT)

Upon engaging with our website, an implicit concurrence with the deployment of cookies is established, which serve to augment the navigational experience whilst facilitating the customisation of both content and promotional materials. Nonetheless, we acknowledge and uphold your entitlement to privacy. Should you desire to abstain or invoke your prerogative to refrain from participation (commonly referred to as Opt-Out), you possess the capability to configure your internet browser to reject all cookies or to alert you at the point of a cookie transmission.

It is imperative to recognise that the functionality of certain elements of the site may be compromised in the absence of cookies. Furthermore, we proffer links or mechanisms within our website that empower you to actively decline the implementation of specific cookie types.

5. STORAGE DURATION OF COOKIES

Our website uses cookies, but they fall into four main categories and their shelf life depends on the purpose served. It is possible that essential cookies may continue to be used until such time when you withdraw your consent in respect of usage of these cookies.

These cookies such as for example remember your preferred language also are active over a period of anywhere between the duration of one visit (persistent cache) and several years to have an uninterrupted user design. Analytics and advertisement cookies will be stored up to a maximum duration of 24 months after which it would automatically get erased.

These cookies can be deleted or managed at any time through your browser settings. If you choose to delete or not accept cookies, this may affect the functionality of our service and your experience on our website.

6. COOKIE SETTINGS

If you do not want cookies to be dropped on your device, you can adjust the setting of your Internet browser to reject the setting of all or some cookies and to alert you when a cookie is placed on your device. For further information about how to do so, please refer to your browser ‘help’, ‘tool’, or ‘edit’ section. Please note that if you use your browser settings to block all cookies, including strictly necessary cookies, you may not be able to access or use all or parts of the functionalities of Your Business Service Provider.

If you want to remove previously-stored cookies, you can manually delete the cookies at any time. However, this will not prevent Your Business Service Provider from placing further cookies on your device unless and until you adjust your Internet browser setting as described above.

We provide the links for the management and blocking of cookies depending on the browser you use:

• Microsoft Edge: https://support.microsoft.com/en-us/office/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09?ui=en-us&rs=en-us&ad=us
• Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
• Chrome: https://support.google.com/chrome/answer/95647?hl=en
• Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
• Opera: https://help.opera.com/en/latest/web-preferences/

In cases where you access the website through an iOS or Android mobile device, please follow the instructions below to delete or block cookies on your device:

• Android: https://support.google.com/answer/32050
• iOS: https://support.apple.com/en-us/HT201265

7. FIRST-PARTY COOKIES

We use cookies to enhance the performance of our website and personalise your online experience. Cookies help us to collect information on how people use our website and which pages they visit. They enable us to monitor the number of visitors and to analyse website usage patterns and trends. We collect this information anonymously, so it does not identify anyone as an individual and no personal information is stored in our cookies. We always use cookie data in a responsible way.

8. THIRD-PARTY COOKIES

Third-party cookies may come from partners or third-party companies that provide functional web services or tools for our website and the optimal functioning and operation of our services. We use third party cookies responsibly and for the sole purpose of providing optimal functioning of the platform and services. You may opt out of these cookies by following the cookie removal information contained in this document or the technical information of the browser from which you access our website and services.

9. PURPOSES OF OUR COOKIES

Our cookies are used for the following purposes:

Necessary: Necessary cookies are essential files that enable basic functions on the website, such as navigation and security. They do not collect personal information.

Functional: We use functional cookies to enhance your online experience by remembering user preferences and settings and maintaining consistency across the website, without tracking activities.

Analytics and Performance: These cookies help us understand how visitors use our website, by collecting information showing which are the most visited pages and other data regarding an analytical flow. We use this information to create a better experience for all users in our website.

Advertisement: Our website stores information on your device that is identifiable, which such as ad cookies. These cookies permit us to collect information about your online activities like advertisements you see allowing us to create an experience later and our advertisement presentations more related for all in question.

10. CONTACT US

If you have questions or concerns about this cookie policy and the handling and security of your data, please contact us through our contact forms or by using the contact information below:

Your Business Service Provider.

Registered Office Address: 128 City Road, London, United Kingdom, EC1V 2NX

ICO Registration Number

ZB814943

Phone: 0203 780 5009
Email: info@dalightconnections.com

TERMS AND CONDITIONS

Welcome to Your Business Service Provider Dalight Connections!

Dalight Connections is a trading name for Dalight Connections Ltd

These are the terms and conditions for: 

• www.dalightconnections.com

The following terms and conditions apply to the website and services offered by Your Business Service Provider. This includes any version of Your Business Service Provider accessible via desktop, mobile, tablet, social media or other devices.

By using the website and services, you agree to be bound by these terms and conditions and our privacy policy. In these terms and conditions, the words "website", refer to Your Business Service Provider’ website, "we", "us", "our", and "Your Business Service Provider", refer to Your Business Service Provider, and "you", “client”, and "user", refer to you, the user or client of Your Business Service Provider.

Dalight connections and Dalight Connections Ltd will be used interchangeably

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OR OBTAINING ANY INFORMATION OR SERVICES FROM THE WEBSITE.

1. ACCEPTANCE OF TERMS

This agreement sets forth the legally binding terms for your use of the website and services offered by Your Business Service Provider. By accessing and using the website and its services, you agree to abide by the provisions of this agreement. If you do not agree to these terms, you must refrain from using the website and services. We reserve the right to modify this agreement at any time, and such modifications shall be effective upon posting on the website. By continuing to use the website and services following the posting of any modifications, you agree to be bound by the updated terms; therefore, it is important that you review this agreement periodically.

Your Business Service Provider; Dalight connections reserves the right, in its sole discretion, to refuse to provide services to any client or user and to modify its eligibility criteria at any time. This provision shall be inapplicable in jurisdictions where prohibited by law and, in such cases, the right to access the website and services will be revoked. 

By using the Website and the Services, you represent and warrant that you have full power, authority and capacity to enter into this Agreement and to perform all obligations hereunder. You further represent and warrant that you are not subject to any legal incapacity or contractual restriction that would prevent you from entering into this agreement.

2. NOTIFICATIONS AND NEWSLETTER

By providing Your Business Service Provider Dalight connections with your e-mail address, you agree that we may use your e-mail address to send you important notifications and communications about our services, news and special content. If you do not wish to receive these e-mails, you may opt-out of receiving them by sending us your request through our contact information or by using the "unsubscribe" option in the e-mails themselves. This option may prevent you from receiving emails about our services, important news and special content.

3. DESCRIPTION OF SERVICES

Your Business Service Provider; Dalight connections (a trading name of Dalight Connections Ltd) offers a wide range of personal and B2B services including Welfare Calls, well-being calls, Welfare Calls to Lone Workers, Facilitating Well-being Meetings, Phone-a-friend services, Companionship Care, Events, Trips, Tours and Holidays, Carer-Supported Holidays, Respite and Overnight Home Care serving the general public, businesses as well as vulnerable adults especially the elderly and people living with minor to moderate disabilities. Our services are designed to suit the specific needs of each client, ranging from the ongoing supply of services to the provision of specialised services.

Clients interested in contracting our services can request a detailed quotation based on their specific requirements. Each quotation is customised and will reflect the nature and scope of the services requested. The provision of our services may be subject to formal acceptance of the proposed quotation, which will include the signing of a service contract setting out the terms and obligations of both parties.

It is important to note that Your Business Service Provider Dalight connections works collaboratively with each client to ensure that the solutions offered meet their expectations and business needs. Our commitment is to deliver the highest quality products and services, ensuring that our clients' processes and operations are kept running smoothly.

4. LIMITATION OF LIABILITY

Your Business Service Provider Dalight connections shall not be liable, to the fullest extent permitted by law, for any direct, indirect, incidental, special, consequential or punitive damages arising out of or related to the use of or inability to use our services, products or access to our website. This includes, but is not limited to, any loss of revenue, profits, anticipated savings, contracts, business, opportunities, goodwill, data or any other economic or commercial loss or damage.

Your Business Service Provider's Dalight connections liability arising out of any service contract, including the delivery of office products or related services, shall be limited solely to the amount paid by the customer for such products or services in the specific transaction in dispute. We assume no liability for delays or defaults resulting from causes beyond our reasonable control, such as natural disasters, labour disputes, interruptions in the supply of materials, technical failures or any other unforeseen circumstances.

In the event of a discrepancy in the supply of products or the provision of services, our liability shall be limited, at our discretion, to the replacement of the defective product or the re-performance of the affected service, provided that the customer has complied with all contractual obligations. We do not warrant that our products or services will be free from errors or interruptions, nor do we warrant that they will meet the customer's specific standards or particular expectations, unless expressly agreed in the service contract.

Your Business Service Provider Dalight connections shall not be liable for inaccuracy or errors in information provided by third parties or for any results or decisions made by the customer based on such information or the use of our products or services. It is the client's responsibility to verify that the products and services purchased comply with the legal and regulatory requirements applicable to their business activities.

By agreeing to use our services or purchase our products, the customer acknowledges and agrees that the customer assumes the risk associated with their use and that Your Business Service Provider Dalight connections makes no express or implied warranties beyond what is expressly stated in the service contract or accepted quotation.

5. COPYRIGHT 

All content on Your Business Service Provider website Dalight connections, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, software and other items are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by Your Business Service Provider Dalight connections or by third parties who have licensed or provided their material to the website. You acknowledge and agree that all materials on Your Business Service Provider are made available for limited, non-commercial, personal use only. Except as specifically provided herein. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without Your Business Service Provider Dalight connections prior express written permission. You may not add, delete, distort, or otherwise modify the material. Any unauthorised attempt to modify any material, to defeat or circumvent any security features, or to utilise Your Business Service Provider Dalight connections or any part of the material for any purpose other than its intended purposes is strictly prohibited.

Photos, videos and graphics on the website do not depict real people or a replica of our service. No copyright or misrepresentation is intended. 

6. COPYRIGHT INFRINGEMENT

Your Business Service Provider Dalight connections will respond to all enquiries, complaints and claims relating to alleged infringement by breach or violation of the provisions contained in UK and international copyright and intellectual property laws and regulations. Your Business Service Provider Dalight connections respects the intellectual property of others and expects users to do the same. If you believe, in good faith, that any material provided on the website infringes your copyright or other intellectual property rights, please submit your request via our contact information, with the following information:    

• Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers or a statement regarding ownership of the work should be included.
• A statement that specifically identifies the location of the infringing material, in sufficient detail so that Your Business Service Provider can find it on the website.  
• Your name, address, telephone number and email address.
• A statement by you that you have a good faith belief that the use of the allegedly infringing material is not authorised by the copyright owner, or its agents, or by law.
• A statement by you, made under penalty of perjury, that the information in your notification is accurate, and that you are the copyright owner or authorised to act on its behalf.
• An electronic or physical signature of the copyright owner or of the person authorised to act on the copyright owner's behalf.

7. PERSONAL DATA

Any personal information you submit in connection with your use of the website and our services will be used in accordance with our privacy policy. By using the website and our services, you consent to our collection and storage of your personal information. View our privacy policy.

8. PROHIBITED ACTIVITIES

The following activities are prohibited:

• Access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy or otherwise exploit any content of the services, including but not limited to, using any robot, spider, scraper or other automated means or any manual process for any purpose not in accordance with this agreement or without our express written permission.
• Violate the restrictions in any robot exclusion headers on the services or bypass or circumvent other measures employed to prevent or limit access to the services.
• Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.
• Deep-link to any portion of the services for any purpose without our express written permission.
• "Frame", "mirror" or otherwise incorporate any part of the website into any other websites or service without our prior written authorisation.
• Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by Your Business Service Provider Dalight connections in connection with the services.
• Circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any content.

9. DISCLAIMER OF WARRANTIES 

Due to the nature of the Internet, Your Business Service Provider Dalight connections provides and maintains the website on an "as is", "as available" basis and does not promise that use of the website will be uninterrupted or error free. We will not be liable to you if we are unable to provide the website or our services for any reason beyond our control.

Our website may from time to time contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.

You will be responsible for any breach of these terms by you and if you use the website in breach of these terms you will be liable to and will reimburse Your Business Service Provider Dalight connections for any loss or damage caused as a result.

Your Business Service Provider Dalight connections shall not be liable in any amount for any failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control, including, without limitation, Internet outages, communications outages, fire, flood, war or any uncontrollable act of nature.

These terms do not affect your statutory rights as a consumer which are available to you.

Subject as aforesaid, to the maximum extent permitted by law, Your Business Service Provider Dalight connections excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Your Business Service Provider Dalight connections and Your Business Service Provider Dalight connections shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

• Any incorrect or inaccurate information on the website.
• The infringement by any person of any Intellectual Property Rights of any third party caused by their use of the website or service purchased through the website.
• Any loss or damage resulting from your use or the inability to use the website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.
• Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
• Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing or using content from the website or from transmissions via emails or attachments received from Your Business Service Provider.
• All representations, warranties, conditions and other terms which but for this notice would have effect.

10. ELECTRONIC COMMUNICATIONS

Your Business Service Provider Dalight connections will accept no liability for failed, partial or garbled computer transmissions, for any breakdown, failure, connection, availability of computer, telephone, cable, network, electronic or Internet hardware or software, for the acts or omissions of any user or third party, for the accessibility or availability of the Internet or for traffic congestion or unauthorised human action, including errors or mistakes. 

11. INDEMNIFICATION

You agree to defend and indemnify Your Business Service Provider Dalight connections from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

• Your breach of this agreement or the documents referenced herein.
• Your violation of any law or the rights of a third party.
• Your use of the website and services.

12. CHANGES AND TERMINATION

We may modify the website and these terms at any time, at our sole discretion and without notice. You are responsible for keeping yourself informed of these terms. Your continued use of the website constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified, all changes to these terms apply to all users and clients. In addition, we may terminate our agreement with you under these terms at any time by notifying you in writing (including by email) or without notice.

13. INTEGRATION CLAUSE

This agreement together with the privacy policy and any other legal notices published by Your Business Service Provider Dalight connections, shall constitute the entire agreement between you and Your Business Service Provider Dalight connections concerning and governs your use of the website and  services.

14. EVENTS / ACTIVITIES

As a participant in events and activities organised by us, you agree to the following:

• You or your immediate caregiver must answer the pre-event questionnaire truthfully and to the best of your abilities
• Keep all contact information with us accurate and up-to-date
• We may request a review of our service with you every six months. You may request a review if you would like to make a change to the service received
• Dalight Connection Care (a trading name for Dalight Connections Ltd) take our duty of care seriously and we are highly invested in your safety and wellbeing. We will do our very best to ensure your safety, mitigate risks and prioritise your well-being before and during activities, visits and events, however, Dalight connections is an event organiser and introductory agency, therefore, your safety and well-being are ultimately your responsibility and that of the primary self-employed carer/support worker/companion who is supporting you or your own carer/support worker/companion attending our event/activity with you.
• Our events include opportunities for you to consume alcohol. You’re strongly advised to drink responsibly. We do not accept liability or responsibility for any repercussion as a result of excessive drinking
• You must be an adult aged 18 or over. We only accept official photo identification such as a passport, driver’s license and national identity cards.
• You must purchase your ticket before you participate in any event. Tickets purchased from third-party distributors and promoters will be redeemed at the start of the event.
• Tickets and payments are non-refundable though in some cases could be used as credit at alternate dates at our discretion
• We reserve the right to cancel an event at our discretion and for any reason. We will endeavour to communicate this as quickly as possible and make refunds or replace tickets where possible.
• We reserve the right to change or modify our events without notice. We will endeavour to make comparable substitutes but accept no liability
• Challenging Behaviour: Participants with challenging behaviour or a history of challenging behaviour are mandated to attend our event with their own support worker (1:1). Dalight Connections is happy to match said participant with a trained and vetted health and social care professional should you require one to attend our event
• Dalight Connections does not accept responsibility for participants’ behaviour and we reserve the right to refuse entry or remove participants who exhibit challenging behaviour, are drunk, aggressive, anti-social, disorderly or abusive. We will not be refunding tickets or covering any additional cost incurred by the participant as a result
• The participants will agree to indemnify us and all our associates and representatives against any third-party claims as a result of the participant's behaviour and actions. Any damages or loss caused by the participant is solely the participant's responsibility.
• All venues on our event roster reserve the right to refuse entry and remove participants for challenging behaviour as aforementioned and we do not accept liability and will not be refunding ticket or payment
• At all our events, trained, polite and non-intrusive photographers and videographers operate. We own the copyright to all pictures or videos taken. If you don't want to be in any pictures or videos please let us know by email or have a word with us at the start of the event
• All our prices are reviewed from time to time and at least once per calendar year. Changes in pricing and modes of payment are at our sole discretion. We will notify you via email at least a month in advance.
• For active members of the Activity Club, funders and customers will be notified should funding be withdrawn
• We process the personal data of customers and funders in compliance with data protection laws and per our privacy policy. Please see our Privacy Policy and our broader Terms and Conditions on our website www.dalightconnections.com
• Email us at info@dalightconnections.com if you have any problems or complaints. We also welcome compliments, please email us those too.

15. WELFARE CALLS

By subscribing to our Welfare Calls Service with Dalight connections, you agree to the following:

• Dalight Connections Ltd is not an emergency or medical service
• Dalight Connections Ltd is not a substitute for professional or medical help with mental health and well-being. 
• We will be contacting the referred person to confirm they want to receive calls from our Welfare Calls service. We will schedule suitable times and get their consent to keep their personal information. Please be advised that once we have reached the customer the content of their calls is confidential and we will not be sharing their information with you without their consent
• Provide two contacts of persons who have agreed to be contacted and be responsible for arranging an in-person visit with the customer when we are unable to reach the customer on the telephone. 
• We will call the customer on the agreed days and at the agreed time. On the occasion when changes are necessary, we will provide the customer with as much notice as possible
• To build relationships we will make sure regular staff work with each customer
• You will answer every scheduled call with the grace of two follow-up calls (15 minutes apart)
• You will inform us if you will be outside the United Kingdon on your scheduled call days
• Keep all contact information with us accurate and up-to-date
• The named persons will be contacted and they will arrange an in-person visit should the customer miss their scheduled call and the two follow-up calls (15 minutes apart) or their response during their call give us concern. Should we be unable to reach your contact persons or they are unable to make contact with you in person (all within four hours of the initial call), we will escalate to the police. The police will be the ultimate escalation and we will have no more liability beyond that notification
• If you do not have a contact person, you must speak to us on your scheduled call days. We will escalate to the police immediately should you miss your scheduled call and the two follow-up calls (15 minutes apart). The police will be the ultimate escalation and we will have no more liability beyond that notification
• Either party can end the Welfare Call service subscriptions at any time via email. Email us at info@dalightconnections.com to cancel your subscription. You will need to provide a minimum of 20 calendar days’ notice before your next Direct Debit date to prevent further Direct Debit payment collection.
• We review our Welfare Call service with the customer every six months. You may request a review if you would like to make a change to the service received
• The funder or customer should email us at info@dalightconnections.com if you have any problems or complaints. We also welcome compliments, please email us those too.
• We process the personal data of customers and funders in compliance with data protection laws and per our privacy policy. Please see our Privacy Policy and our broader Terms and Conditions on our website www.dalightconnections.com
• All our prices are reviewed from time to time and at least once per calendar year. Changes in pricing and modes of payment are at our sole discretion. We will notify you via email at least a month in advance.
• Breaks in the provision of service for less than a month will continue to be charged at the usual monthly rate. 
• Funders and customers will be notified should funding be withdrawn or subscription be cancelled

16. FORCE MAJEURE

Your Business Service Provider Dalight connections shall not be liable for any failure or non-performance of services due to causes beyond its reasonable control, including but not limited to acts of civil authorities, acts of military authorities, riots, acts of nature and natural disasters, and other acts which may be due to unforeseen circumstances and which may prevent the performance of our services.

17. ARBITRATION

You acknowledge and agree that any dispute, claim or controversy arising out of or relating to these terms and conditions, whether for breach, termination, performance, interpretation or validity, as well as any aspect of your use of the website and our services, shall preferably be resolved by binding arbitration between you and Your Business Service Provider Dalight connections. Notwithstanding the foregoing, the right of both parties to bring individual claims in a court of competent jurisdiction if they deem it necessary remains.

In the event of any dispute arising in connection with your use of the website and our services or breach of these terms and conditions, both parties agree to seek resolution through an arbitration process. This process will be conducted before a recognised and respected arbitration entity, selected by mutual agreement of both parties and following the applicable commercial arbitration rules.

In addition, the user agrees, to the extent permitted by applicable law, not to initiate, join or participate in class action lawsuits associated with any claim, dispute or controversy that may arise in connection with the use of the website and our services. This commitment seeks to promote a more agile and personalised resolution of any conflict, favouring arbitration and individual legal actions over class actions.

18. APPLICABLE LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any dispute relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom. This applies unless binding arbitration is agreed in the relevant section.

19. FINAL PROVISIONS

Your use of our website and services is conditioned upon your acceptance of and compliance with all of the terms and conditions set forth. This authorisation to use our services does not extend to jurisdictions where these provisions are not respected or applied.

Our commitment to compliance with these terms is strictly governed by applicable laws and legal process. Importantly, these terms do not restrict our ability to comply with legal or governmental requirements, including but not limited to those related to law enforcement and the use of our website. Information provided or collected in connection with the use of the website will be subject to these requirements.

In the event that any provision of these terms and conditions is declared invalid, illegal or unenforceable by a court or competent authority, such decision shall not affect the validity or enforceability of the remaining provisions. Failure or delay in enforcing any of these terms and conditions by us at any time shall not constitute a waiver of our rights to enforce such provision, or any other provision, in the future.

We reserve all rights not expressly granted herein, while at all times maintaining the protection of and respect for our intellectual property rights and prerogatives.

20. CONTACT INFORMATION

If you have questions or concerns about these terms, please contact us using the contact information below:

Your Business Service Provider 

Dalight connections 

Dalight connections is a trading name for Dalight Connections Ltd

Registered Office Address: 128 City Road, London, United Kingdom, EC1V 2NX

Phone: 0203 780 5009
Email: info@dalightconnections.com